All products supplied have a 10 Year product Guarantee, It is guaranteed that the stainless steel provided is either 304 or 316 grade. Mill Certificates are available if required.
"Tea Staining" is a maintenance issue and is not covered by the product guarantee. Please refer to the Product Care information on our website.
Under the Australian Consumer Law you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any major failure that relates to installation, assembly or other than actual material properties is not covered by the product guarantee.